Frequently Asked Questions
Everything you need to know about our artisanal home collections.
What materials are used in your glassware?
Our glassware is individually mouth-blown from 100% borosilicate glass, which is known for its superior durability and resistance to thermal shock.
How should I care for my Maison Balzac candles?
To ensure an even burn, always trim the wick to 5mm before lighting. Do not burn for more than 4 hours at a time and keep the wax pool free of debris.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and order volume.
What is your return policy for fragile items?
We accept returns within 14 days of delivery for most items. If an item arrives damaged, please contact our concierge team immediately with photos of the packaging and product for a replacement.
Are your incense holders handmade?
Yes, many of our objects, including our marble and glass incense holders, are handcrafted by skilled artisans, meaning each piece possesses unique characteristics.
Is your packaging eco-friendly?
We strive to minimize our environmental footprint by using recyclable cardboard boxes and biodegradable packing materials to ensure your delicate items arrive safely.